[vc_row][vc_column][trx_section top=”5em” bottom=”4em”][trx_content][trx_columns][trx_column_item][trx_list][trx_list_item]To get a pre-purchase advice, you may post in the theme’s forum[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]To get a response more promptly, you are recommended to use our Ticket-system[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][/trx_list][/trx_column_item][trx_column_item][trx_list][trx_list_item]Please, note! We do not support queries if you do not have a purchase code.[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Item support does not include:[/trx_list_item][vc_column_text]

  • Customization and installation services
  • Support for third party software and plug-ins

[/vc_column_text][trx_br clear=”both”][trx_br clear=”both”][/trx_list][/trx_column_item][/trx_columns][/trx_content][/trx_section][/vc_column][/vc_row][vc_row][vc_column][trx_section dedicated=”no” scroll=”no” bg_color=”#f5f9fa” box=”yes”][trx_content][trx_title type=”2″ align=”center” top=”40″]How to use our Support System[/trx_title][trx_block dedicated=”no” align=”center” pan=”no” scroll=”no” bg_overlay=”0″ bg_texture=”0″ font_size=”16″ stylization=”no”][vc_column_text]ThemeRex technical support is always there to assist their users with all their technical questions regarding ThemeRex products.[/vc_column_text][/trx_block][trx_columns top=”50″ bottom=”10″][trx_column_item align=”center”][trx_image url=”http://elicats.com/wp-content/uploads/2015/08/support_1.png” increment=”no”][/trx_column_item][trx_column_item][trx_list style=”ol”][trx_list_item]In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Or you may simply use this link themerex.ticksy.com[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Enter your purchase key and register in the system[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]To avoid confusing, please use for Support System your own ThemeForest login[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Fill out the ticket form[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][/trx_list][/trx_column_item][/trx_columns][/trx_content][/trx_section][/vc_column][/vc_row][vc_row][vc_column][trx_section dedicated=”no” scroll=”no” top=”50″ box=”yes”][trx_content][trx_title type=”2″ align=”center” top=”0″]How to find a Purchase key[/trx_title][trx_columns top=”40″][trx_column_item align=”center”][trx_image url=”http://elicats.com/wp-content/uploads/2015/05/support_2.png” increment=”no”][/trx_column_item][trx_column_item][trx_list style=”ol”][trx_list_item]Open the ‘downloads’ tab in your account[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Find our theme in the list of products[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][/trx_list][trx_block dedicated=”no” scroll=”no”][trx_button link=”http://petclub.themerex.net/doc” popup=”no” style=”filled” size=”large”]Theme Documentation[/trx_button][/trx_block][/trx_column_item][/trx_columns][/trx_content][/trx_section][/vc_column][/vc_row][vc_row][vc_column][trx_section dedicated=”no” scroll=”no” bg_color=”#f5f9fa” top=”30″ box=”yes”][trx_content][trx_title type=”2″ align=”center” top=”40″]Support Team[/trx_title][trx_block dedicated=”no” align=”center” pan=”no” scroll=”no” bg_overlay=”0″ bg_texture=”0″ font_size=”16″ stylization=”no”][vc_column_text]We create our themes with a thought of our customers, therefore our team works hard to provide you best technical support in the world.[/vc_column_text][/trx_block][trx_team style=”2″ custom=”yes” top=”3em” bottom=”3em”][/trx_team][/trx_content][/trx_section][/vc_column][/vc_row]